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Return Policy

Products shipped by . can be returned Need Buy Egypt within 14 days of receiving the shipment in most cases. Items received damaged, defective, used, missing parts, or not as described, can be returned within 14 days of receiving the shipment. Some products have different policies or requirements associated with them .

Seller's return policy

 

When you order from a Marketplace seller who fulfills and ships their own inventory (also called third party sellers), the seller will receive your returns instead of Need Buy Egypt . While most sellers offer a return policy equivalent to a policy  Need Buy Egypt , notes that some seller's return policies may vary . To return a product you have ordered from a seller , you can view the seller's return policy before purchasing the product under the Returns and Refunds Policy section of the seller's profile page. To view the seller 's return policy , once you order you can specify your order in the e-return center . Then click on the seller profile link in the relevant order. This will immediately take you to a page with information about that seller. From there, you can read more information about the seller's return policy by clicking the link under the heading Returns and Refunds Policy in the lower left corner of the page. The order will default to a 14-day return policy if this is not specified in the seller's Returns and Refunds Policy .

Our sellers must either provide a return address within Egypt, provide a prepaid return label, or provide a full refund without requesting a return. If the seller does not offer these methods to return your products, you can apply for a refund with Need Buy Egypt guarantee, in order to request assistance with your returned products .

Auto Products

 

If you have purchased an automobile product that is shipped and sold by  Need Buy Egypt If this product is defective and covered by the manufacturer's published warranty, Need Buy Egypt will either replace the product or refund the cost of the product for the duration of the published warranty unless otherwise stated in any legal regulation ..

Baby stuff

 

Baby essentials can be returned within 14 days of receiving the shipment, as long as they are in their original packaging, with factory seal, and have not been opened or used. Need Buy Egypt reserves the right to refuse to return baby items that are not normally returned due to health reasons or if it is impossible to verify that the packaging has not been used .

Baby products shipped by Need Buy Egypt are eligible to be returned with free shipping. If returning your product was not due to a mistake made by Need Buy Egypt, we will not refund the original shipping charges to you .

Clothes and accessories

 

* You may return clothing and accessories within 14 days of receiving the shipment .

* Free returns only apply to products shipped by Need Buy Egypt. It does not apply to the same products shipped by marketplace sellers .

* To be eligible for the free return, items returned must be in new, unused condition and in original packaging for a full refund as per our return policy .

* All product packaging, certificates of authenticity, rating and evaluation must be returned with the product .

* Any product(s) returned without original documentation will be rejected .

* A partial refund will be given to any product(s) that has been resized, modified, or otherwise damaged after delivery .

* If you select the Self Shipping option, the Eligible Product(s) must be returned using a trackable shipping method .

* Need Buy Egypt will process your returns and issue a full refund without deducting the shipping value after receiving your returns of eligible products .

* If you return products that are not eligible for a free return together with the products that qualify for a free return, Need Buy Egypt may deduct the shipping costs for the non-qualifying products from the refund amount in accordance with Need Buy Egypt's general return policy. In addition, certain special product, order, or handling fees may still apply .

Collectibles (Sports and Entertainment)

 

* If you select the self-shipping option, you must return collectibles valued at EGP 700 or more using a trackable method. Products over 7000 EGP must also be insured .

* All product packaging (boxes, manuals, warranty cards, etc.), certificates of authenticity, rating and evaluation must be returned with the product .

* Any products returned without original documents will be rejected .

* Before shipping the returned product, photograph the product for your records. All products must be returned in their original condition, inside their proper packaging .

Computers and electronics

 

* New desktop, laptop or tablet computers ( excluding Kindle e- readers ) purchased from Need Buy Buy Egypt items that did not work on arrival, arrived damaged or still in an unopened box, can be returned for a full refund within 14 days of purchase .

Desktops , Laptops or Tablets purchased from . can be returned Need Buy Egypt which are still in an unopened box for a full refund within 14 days of purchase .

* Any returned desktop computer, laptop or tablet that has been damaged by customer abuse, lost parts, or in a non-saleable condition due to customer tampering, may result in a higher customer restocking fee Depending on the condition of the product .

* Outside of the 14-day return period, all customer requests to return these products due to not working, must be directed to Customer Service to evaluate the alleged fault and determine if a refund is appropriate .

* Products purchased from marketplace sellers are subject to the individual seller's return policy .

Fine arts

 

* If you select the self-shipping option, you must return fine art products valued at EGP 700 or more using a trackable method. Products over 7000 EGP must also be insured .

* All product packaging (boxes, etc.), certificates of authenticity and evaluation must be returned with the product .

* All fine art products returned without original documentation will be rejected .

* Returns will not be accepted for any fine art products that have been damaged, altered or modified in any way after delivery .

* Before sending a returned product in the Fine Art category, photograph the product for your records .

Hazardous Material

 

* Hazardous materials, including flammable liquids or gases, are not returnable to Ned Buy Egypt, sealed and in original condition. You must print the Hazardous Materials label to return the Hazardous Materials .

 

Jewelry and watches

 

* If you select the self-shipping option, you must return jewelry and watch products valued at EGP 700 or more using a trackable method .

* All product packaging (boxes, manuals, warranty cards, etc.), certificates of authenticity, rating and evaluation must be returned with the product .

* Any products returned without original documents will be rejected .

* Returns of any products that have been damaged, altered or modified in any way after delivery will not be accepted .

* Free returns are available for many jewelry and watch products .

 

Grocery Products

 

* Grocery items cannot be returned to Need Buy Egypt but may be refundable .

 

pet products

 

* Pet food cannot be returned to Need Buy Egypt but may be refundable .

 

Video games

 

* Video games can be returned unopened for a full refund within 14 days of purchase. Returned video games that are activated, used, or missing any parts will be rejected .

 

digital products

 

* Games, software downloads, and books purchased from the Kindle Store and purchases from the Need Buy Egypt App Store for Android are not returnable after purchase .