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FAQ

Do I need an account to place an order?

Of course, it is not necessary to have an account in order to submit your application. You can submit your application without an account through the order completion service for visitors, but you will not be able to enjoy the offers and rewards for registered customers, so why are you wasting the opportunity from your hands??!!

What payment methods are available?

We currently accept cash on delivery or payment by bank cards through our smart payment partner Banque Misr

what are the available shipping methods?

We offer the best available local or international shipping methods, as we have the largest logistics partners in Egypt and the Middle East, namely FedEx and the Egyptian Postal Authority, in addition to cooperating with the Egyptian emerging local shipping companies in order to provide the best, fastest and most efficient service and an integrated shipping system to meet your desires

How long does it take for me to receive my order?

This is somewhat complicated, as the time it takes to receive your order depends on several factors:

Availability of your product in our warehouse

Selected shipping method

Geographical location of order delivery

Holidays and public holidays, but we can give you an approximate time of a maximum of 6 working days since your order was shipped from our warehouse

 

Can I return my order?

Of course, you can return the order for seven days since receiving your order. For more information, please read the return policy
Need Buy Support Team